How to set up notifications in minutes

You can set up account notifications after enrolling in mobile or online banking. Use the recommended alerts or customize to fit your needs.

Set up notifications in the mobile app

  1. On your Accounts dashboard, use the bell icon in the top right to open Notifications. From there, choose Settings and then Account activity. 
  2. If you have more than one account, use the menu at the top to choose which to manage.
  3. Turn on recommended alert categories with Quick setup. Or, choose All settings to customize one at a time.

Set up notifications in online banking

  1. In the main menu, open Notifications and then choose the gear icon (Settings). This will take you to settings for Account activity alerts.
  2. If you have more than one account, use the menu in the top right to choose which to manage.
  3. Turn on recommended alert categories with Quick setup. Or, choose All settings to customize one at a time.

Get real-time account notifications you choose

Whether you bank in the mobile app or online, you can sign up for real-time notifications of account activity. Receive them by text1, email or push notification (when available).

Choose from a wide variety of notifications. Here are some popular ones by account type:

Account notification settings seen in the U.S. Bank mobile app

  • Balances that fall below a dollar amount you choose
  • Deposits or withdrawals that exceed a specified dollar amount
  • Overdrafts and overdraft protection transfers (checking only)
  • Availability of new statements and other online documents

  • Balances and transactions that exceed a dollar amount you choose
  • Available credit that falls below a specified dollar amount
  • Payments and credits posted to your account
  • Payments due or overdue
  • Autopay payments scheduled or processed
  • Transactions with higher fraud risk, such as ATM cash withdrawals, international transactions, gas station purchases and those made without a physical card
  • Declined transactions

  • ATM cash withdrawals
  • Transactions that exceed a dollar amount you choose
  • International transactions
  • Gas station purchases
  • Purchases made without a physical card
  • Declined transactions
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Know your money is safe with security alerts

Your information is protected by industry-leading encryption and zero fraud liability.2 Security alerts are sent automatically to your primary email address – no need to sign up. You also have the option to receive them via text message or push notification.

We’ll send you banking alerts if:

  • We receive a request to change basic account information, such as your address, email, phone number, username, password or PIN.
  • We suspend your username and password due to multiple incorrect login attempts.
  • There are changes related to your ATM/Debit card, such as a report that it was lost or stolen, a request for a new card or a new PIN.
  • We issue you a new card or send you a PIN by mail.
  • You reactivate a dormant checking or savings account.

Frequently asked questions

You can choose a combination of up to three email addresses or phone numbers. Some notifications require an email address.

Once you’ve set up notifications, you’ll receive them as relevant throughout the day. Always-on security alerts, such as a suspicious transaction or change in password, are sent as quickly as possible.

Yes, you can get notified about any account activity. Turn notifications on or off at any time from your account in the U.S. Bank Mobile App or online banking.

U.S. Bank Mobile App:

  1. On your Accounts dashboard, open the menu in the top left.
  2. Choose your name under Profile & settings and then select Personal details.
  3. From there, you can edit your current info or add new contacts.

Online Banking:

  1. In the main menu, choose Profile & settings and then Personal details.
  2. There, you can edit your current info or add new contacts.

Updated contact info will show up right away as an option for all alert settings.

Check the following:

  • Make sure your email addresses and phone numbers are correctly entered in your U.S. Bank profile under Profile & settings.
  • Check to see if notifications are being sent to a bulk or spam folder in your email inbox.

If you continue to have problems, call 800-USBANKS (872-2657). We accept relay calls.

If you lose your device, you can access online banking with a different device to protect your account. You can either turn off notifications temporarily or choose a new way to receive them. Be sure to repeat the following process for each of your accounts.

U.S. Bank Mobile App:

  1. On your Accounts dashboard, use the bell icon in the top right to open Notifications. From there, choose Settings and then Account activity.
  2. If you have more than one account, use the menu at the top to choose which to manage.
  3. Go into All settings. For each alert you have on, use the Allow notification toggle to turn it off completely, or choose an alternate way to get notified.

Note: If you don’t see any alternates, you can update your contact info:

  1. On your Accounts dashboard, open the menu in the top left.
  2. Choose your name under Profile & settings and then Personal details.
  3. From there, you can edit your current info or add new contacts.

Online Banking:

  1. In the main menu, open Notifications and then choose the gear icon (Settings). This will take you to settings for Account activity alerts.
  2. If you have more than one account, use the menu in the top right to choose which to manage.
  3. Go into All settings. For each alert you have on, use the toggle to turn off texts to the affected phone number. You can also choose an alternate way to get notified.

Note: If you don’t see alternates, you can update your contact info:

  1. In the main menu, choose Profile & settings and then Personal details.
  2. There, you can edit your current info or add new contacts.

Turning on account notifications gives you real-time insight into account activity so that you can spot unusual activity the moment it occurs and take action before larger problems arise.

Manage notifications and discover more banking tools

Have questions or need assistance? Call 800-USBANKS (872-2657) We accept relay calls.

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Disclosures

  1. For text alerts, standard messaging charges apply through your mobile carrier and message frequency depends on account settings. Please be advised that these alerts may not be sent immediately. Visit Cellular phone contact policy for additional information.

  2. Zero fraud liability – U.S. Bank provides zero fraud liability for unauthorized transactions. Cardholder must notify U.S. Bank promptly of any unauthorized use. Certain conditions and limitations may apply. See the Electronic Fund Transfers section in Your Deposit Account Agreement (PDF) for details.

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Deposit products are offered by U.S. Bank National Association. Member FDIC.