The Digital Services Agreement includes important disclosures related to accessing your account(s) digitally. Collectively, these terms of use (“TOU”) govern your use of the digital financial services (“Digital Services”) that we and our Service Providers make available to you on platforms where you use your Login Credentials.
The availability of the Digital Services described in this TOU may vary depending on how you access Digital Services (via website or mobile app), and some Digital Services are only available on select platforms or for certain account types.
This TOU is revised periodically, and it may include changes from earlier versions; the most current version is the controlling version of this TOU. In accordance with your communication preferences, you will receive an electronic notification of material changes in advance of the effective date of such changes. By continuing to use Digital Services after the effective date of the change, you are reaffirming your acceptance of the most recent version of this TOU.
We will disclose information to third parties about your account or the transfers you make when it is necessary to complete the transfers you initiate using Digital Services, to verify the existence and condition of your account for a third party (such as a credit bureau or merchant), to comply with government agency or court order, or if you give us written permission. See our privacy policies to learn more about how we treat your data.
Some companies offer financial management tools that allow you to aggregate account information (including account statements and tax documents) from a variety of sources so that you can view multiple accounts at a single online location. Any information you share with a third party becomes subject to the third party’s privacy and security policies. You should carefully read and understand the third party’s privacy policy, terms and conditions, and other documentation regarding their data sharing and security practices. We are not responsible for, and do not control, how a third party may use the information you share with that third party.
In most cases, you can share your information without sharing your Login Credentials with third parties; instead, you login directly with us and provide sharing instructions. If you direct us to share information with a third party using this method, we will only share information as instructed in your authorization. You can manage your data sharing instructions, and revoke your authorization, using Digital Services.
Some aggregation services may require you to provide personal identification information, including specific account information and your Login Credentials. By providing your Login Credentials to such a service, you authorize that service to access your account which may include the ability to initiate transfers to or from your account. Please use caution when providing personal information and Login Credentials to third party account aggregation service providers. Any use of a third-party site is at your own risk. If you elect to provide your Login Credentials or other information about your accounts to a third party, you are responsible for the use of your account or the disclosure of any personal information by the third party.
We may monitor and/or record any communication between you and us (or our Service Providers) and we may monitor and/or record your activity while using Digital Services. Such monitoring/recording is for quality control, permitted business purposes, and for purposes that may be required under applicable law or regulation. This monitoring or recording may be done without any further notice to you or anyone acting on your behalf.
If you use any location-based feature (such as our ATM locator) you agree that your geographic location and other personal information (such as your unique device identifier) may be accessed and disclosed through the application or service. You may turn off location-based features at any time through the settings of your device. If you disable location-based services, other features that use your location may not work until you re-enable location-based services.
Prevent unauthorized access to your accounts by keeping your Login Credentials confidential and ensure that you log out of Digital Services when you are finished.
We will never ask you to share your Login Credentials, and you do not need to share your Login Credentials to send or receive money using Digital Services. If you give another person or business access to Digital Services (either by sharing your Login Credentials or sharing your device), you agree that each such third-party will be authorized to act on your behalf and will be bound by this TOU (and any separate agreement governing your account). We are not responsible for managing the authority of your third-party relationships, or the use of Digital Services by an authorized third-party using your Login Credentials or your device. Any activity performed using your Login Credentials or your device will be presumed to be authorized by you unless you tell us otherwise. If you have shared your Login Credentials with a third-party, and wish to revoke that access, you must contact us to block access to Digital Services until new Login Credentials are established.
Contact us at 800-USBANKS (800-872-2657) immediately if:
A biometric feature (such as a fingerprint or face scanner) is functionality that is built into many devices to provide options for unlocking the device and logging into apps. You may enable the biometric functionality of your device to log in to Digital Services using biometrics instead of entering your Login Credentials. If you enable this functionality, you acknowledge that any person who has a biometric feature stored in your device (or a person that looks like you) may be able to access Digital Services on that device. If you choose to use biometrics for Digital Services, it is your responsibility to control access to your device to prevent any unauthorized access to Digital Services.
An error generally refers to any inaccuracy or mistake related to your account information displayed within Digital Services. An unauthorized transaction is one that another person conducts without your permission and from which you receive no benefit. Contact us as soon as possible if you notice any errors or suspect that an unauthorized transaction has occurred. Contacting us right away may help reduce possible losses.
For some accounts, you can report an error or suspected unauthorized transaction from the transaction history within Digital Services. For all accounts, you can report an error or suspected unauthorized transaction by contacting us using a method described below: (be prepared to provide your name and account number, the date and a description of the error or suspected unauthorized transaction, and the dollar amount involved.) Keep in mind that we do not immediately receive communications that you send through email or physical postal mail; we will not take action on written communication you send using email or postal mail until we receive such written communication and have a reasonable time to act.
If you believe your check book, debit or credit card is lost or stolen, or you otherwise believe someone may attempt to initiate unauthorized transactions on your account, please call our Fraud Liaison Center immediately (877-595-6256).
We accept relay calls.
Fraud Dispute Intake
877-595-6256
U.S. Bancorp Investments
800-888-4700
U.S. Bancorp Advisors
800-634-1100
Focus Card (payroll)
877-474-0010
Focus Card (non-payroll)
888-863-0681
Solutions Prepaid Card
866-335-1721
Credit Card Accounts
Call the number on the back of your card
Wealth Management Accounts
Contact your relationship manager
Postal mail
U.S. Bank 24hr Banking
EP-MN-WS5D
60 Livingston Ave.
St. Paul, MN 55107
You must report an error or suspected unauthorized Electronic Fund Transfer within 60 days from when we send you an account statement on which the error or suspected unauthorized Electronic Fund Transfer first appears. If you report an error or suspected unauthorized Electronic Fund Transfer to us over the phone, we may require that you follow up by providing your claim in writing within 10 Business Days of your phone call.
Generally, we will tell you the results of our investigation within 10 Business Days from the time you contact us. In some cases, we may need more time to investigate your claim – up to 45 days for a standard investigation and up to 90 days if the investigation involves a new account, a point-of-sale transaction, or a transaction initiated from a country outside of the United States. For longer investigations, we will provisionally credit your account within 10 Business Days (20 Business Days for new accounts) for the amount of the suspected unauthorized Electronic Fund Transfer or error. If we ask you to submit your request in writing, and do not receive it within 10 Business Days, we will continue to investigate your claim but you will not receive provisional credit.
We will contact you with our findings within 3 Business Days after completing our investigation. If we decide that there was no error or unauthorized Electronic Fund Transfer, any provisional credit we provided will be revoked, and you will be responsible for refunding us the full amount of the provisional credit. In all cases, we will send you a written explanation of why the claim was denied, and you may request copies of documents used in our investigation.
Subject to the claims process described above, you will not be liable for unauthorized Electronic Fund Transfers involving your Consumer Accounts provided you contact us within 60 days from when we send you an account statement on which the suspected unauthorized Electronic Fund Transfer first appears. If you tell us after the 60-day period, you may lose the amounts transferred without your authorization if we determine we could have prevented the unauthorized Electronic Fund Transfers had you told us in time. If a good reason (such as a long trip or a hospital stay) prevented you from telling us, we may extend that time period.
By providing us with an email address or mobile phone number, you represent that you are authorized to use each in connection with Digital Services.
“Servicing Messages” are non-marketing messages associated with your account. Servicing Messages include messages from other users/banks sending or requesting money from you (e.g., Zelle), transactional messages related to your account, one-time passcodes used for authentication, informational notices about your account, and account notifications/alerts.
You acknowledge that any messages sent in connection with sending, receiving, or requesting money though the Zelle Network® are initiated by you and that we (and our Service Providers) only facilitate the delivery of such messages on your behalf. To the extent required, you are responsible for gaining consent from any person or entity to whom you send messages and/or money using Digital Services.
Our text messaging features work with all major wireless carriers based in the United States. Text messages are delivered in accordance with your preferences and may be delayed (or not delivered) if your mobile device is not in range of a transmission site, placed in airplane mode, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including your device settings, equipment, terrain, proximity to buildings, foliage, and weather. You acknowledge that urgent alerts and notifications may be delayed, that your wireless carrier does not guarantee that alerts and notifications will be delivered, and that we, our Service Providers, and the wireless carriers are not liable for delayed or undelivered messages.
You may receive text messages from us using short codes that are 5- or 6-digit abbreviated numbers. The content of the text messages will vary depending on the short code program which can include, but is not limited to, providing requested information about our products and services, transaction activity, fraud alerts, and servicing your account.
Message and data rates may apply; message frequency depends on your account settings and how often you use our text messaging features. If you need assistance, reply to the text message with the word “HELP.” To stop receiving text messages reply to one of our text messages with the word “STOP”. You may then be asked if you would like to “STOP THESE” types of messages only or “STOP ALL” text messages. Failing to reply to this prompt will result in the “STOP ALL” preference being applied to all text messages until you re-establish consent. If you do not receive a follow-on request to clarify your stop preference, a “STOP ALL” will be applied.” Note: Replying “STOP” or “STOP ALL” may interrupt important security alerts and impact other Digital Services features.
You authorize your wireless carrier to use or disclose information about your wireless account and your wireless device, if available, to us or our Service Providers for the duration of our relationship, solely to help us identify you or your wireless device and to prevent fraud. See our privacy policies to learn more about how we treat your data.
You agree to maintain an active email account and/or mobile phone plan and it is your responsibility to notify us of any changes to your email address or mobile phone number. Your use of Digital Services may be limited, suspended, or terminated if you do not maintain accurate contact information or if we cannot verify your identity. Changes to your contact information and communication preferences may be made within Digital Services or by contacting us.
All your eligible accounts (including accounts you add in the future) are automatically associated with your digital profile and will appear within Digital Services. We make every effort to ensure that your use of Digital Services is synchronized between the various means of accessing your account information. There are rare instances, however, where the information available through Digital Services may be delayed or different from the information available using other methods (such as at an ATM or branch location). Additionally, some information available at a branch or ATM may not be immediately available via Digital Services, or it may be described using different terminology. In the rare event of any discrepancies, the information related to your account(s) provided at a branch location will prevail over the information provided within Digital Services.
The account information listed on the account summary screen is not a substitute for your official periodic account statement, transaction history or other correspondence you may receive from us (or our Service Providers). Any legal notices that normally accompany your mailed statement will either continue to be mailed or delivered to you electronically in accordance with your account preferences.
You may add a unique nickname to your account(s) to help you identify and manage multiple accounts. Account nicknames are informational only and do not change the ownership rights of your account.
The availability of account notifications (also called account alerts) varies based on the type of account. Generally, you may choose which account notifications you would like to receive for each account and the manner in which you would like to receive the notification (e.g., via email, text, or push notification). If you are using a mobile device, you may be able to enable push notifications for some alerts (push notifications are mobile app notifications delivered as a pop-up notification from our app.) You agree to notify us of any change to your contact information to ensure continued delivery of your account notifications.
By enrolling in account notifications, you expressly consent to receiving communication from us (and our Service Providers) and you consent to notifications being delivered at any time, day or night.
You can manage your preferences and alert settings from the “Notifications” menu after you log into Digital Services. If you prefer to restrict text-based alerts during certain times of the day, you may set custom “quiet hours” by navigating to the main menu and choosing “Profile & settings,” then “Personal details.”
Account notifications will be sent at various times of the day (day or night), and some notifications are only sent when an activity that meets your specified criteria occurs. You understand and agree that account notifications may not be sent on a “real time” basis and may be sent at the next scheduled delivery time after the specified event occurs. Further, your receipt of account notifications may be delayed or suppressed if your device is off or in airplane mode, your device settings mute notifications during certain times of the day, or you have established “quiet hours.”
Account notifications are for informational purposes only and some account notifications may be automatically suppressed if we receive notice that you have filed for bankruptcy or if you have otherwise instructed us to cease and desist communication with you in relation to collection efforts on your account(s).
You may enable the virtual assistant on your mobile device to display or speak the listed Available Balance on your deposit accounts (checking or savings) and display or speak the balance owed on your U.S. Bank credit card without logging in to Digital Services. This feature is for informational purposes only, and you must use your Login Credentials before you are able to initiate transactions using Digital Services. You must enable this feature before using the virtual assistant on your mobile device, and if you do so, it is your sole responsibility to maintain proper security measures (such as a screen lock on your mobile device) to prevent unauthorized persons from accessing your information.
Our Smart Assistant allows you to easily interact with Digital Services by providing voice commands or typed instructions. For example, you may view account balances, pay bills, and initiate select transactions, simply by engaging with the Smart Assistant and entering your request. Smart Assistant uses your prompts to perform actions or make recommendations.
You can initiate a Smart Assistant session by tapping the microphone icon or typing in your request in the Smart Assistant search box. Be aware of your surroundings as any commands you speak, or audible responses you receive, may be heard by others. While using the voice commands in Smart Assistant, the microphone will remain active for seven seconds after activation and may react to any commands captured during that time – even commands you may not intend. Keep in mind that any commands initiated while using the Smart Assistant, even if not specifically intended by you, will be presumed to be authorized by you.
The Smart Assistant is provided as a convenience to you and is not used to authenticate your identity or otherwise control access to Digital Services. If you use the Smart Assistant features, you are responsible for confirming the on-screen action matches your request, and that you verify the accuracy of any Payment Instruction you provide. We retain a transcript of all commands/responses for quality control, product improvement, compliance, customer service, and other business purposes.
Shared Access allows you to provide a third party (called a “Shared Access User”) with limited access to eligible account(s) without sharing your Login Credentials. You may add one or more Shared Access User to each eligible account(s) and assign a role (defined below) to each Shared Access User. The Shared Access User will use separate Login Credentials to access the account you specify in accordance with the role you assign. Depending on the role assigned to the Shared Access User, some Digital Services described in this TOU may be disabled or have reduced functionality.
You are solely responsible for managing the level of access you provide to a Shared Access User and we are not responsible for any losses you or others may incur if your Shared Access User exceeds his or her authority or if you fail to revoke access granted to a Shared Access User. You agree to indemnify us and hold us harmless for any loss or damage you or others incur as a result of the actions of your Shared Access User.
The roles assigned to a Shared Access User are only applicable to Digital Services. Appointing a Shared Access User does not extend to telephone or branch services.
Appointing a Shared Access User as described herein is separate from any other appointments or delegations you have made or will make in the future (e.g., agents under a power of attorney, a written designation of agent, etc.), and the authority of a Shared Access User is subject to the authority of any other appointed agent.
The authority of your Shared Access User is based on the assigned role. Any additional limitations placed on the Shared Access User, even if we have express written notice of those limitations, are exclusively between you and the Shared Access User.
View only role: The Shared Access User will have limited access to the assigned accounts and will be able to view account information and select account documents. A Shared Access User with view only access will not be able to conduct transactions on the assigned account(s).
Transactional role: In addition to viewing account information as described above, the Shared Access User will also have limited transactional authority on the assigned accounts to conduct internal transfers between your eligible deposit accounts, make internal payments to your eligible loans and lines of credit, and initiate external payments to the billers you have previously established using the bill pay service. For Business Accounts, the Shared Access User may also have authority to make mobile check deposits to the assigned account. You can review transactions initiated by the Shared Access User in the transaction log within Digital Services.
Adding a shared access user: Any person who has authority to make changes to the eligible account may add a Shared Access User. The Shared Access User will receive an email notification of the Shared Access assignment (and any changes to the Shared Access User role).
The Shared Access User(s) will have the option to accept or decline the Shared Access User assignment. Once a Shared Access User accepts an assignment, and completes the Shared Access User enrollment, any assigned accounts will automatically appear on the Shared Access User’s account summary screen in the Shared Access section.
The appointed Shared Access User is not required to accept the assignment and may terminate the assignment at any time. Even if a Shared Access User accepts the assignment, we impose no duty or requirement for the Shared Access User to take any further action on the assigned account(s). You acknowledge that we have no duty or responsibility to monitor the acts of the Shared Access User or ensure that the acts of the Shared Access User are for your benefit or the benefit of the account. Any separate agreement, or required duty to act, is solely between you and the Shared Access User; we are not responsible for managing or enforcing any such agreement between you and the appointed Shared Access User.
The Shared Access User that you appoint may not be exclusive to you, meaning that a Shared Access User may have access to multiple accounts at the same time. You are responsible for determining if the Shared Access User has access to other accounts. Any additional limitations you impose on access and the use of your account information is strictly between you and the Shared Access User.
Removing a shared access user: Any person that has authority to make changes to the eligible account may remove a Shared Access User.
We reserve the right to remove a Shared Access User from the account(s) at any time, and for any reason, without further notice to you.
For most accounts, you may elect to receive electronic versions of account statements (“e-statements”), tax statements, informational notices about your account, and/or transactional receipts (collectively “Electronic Documents”). Electronic Documents for U.S. Bancorp Advisors accounts are provided by National Financial Services, LLC (the unaffiliated FINRA member broker-dealer firm that provides carrying, clearing, and execution services solely for U.S. Bancorp Advisors accounts).
Generally, after you enroll in Electronic Documents, you will no longer receive paper copies of the enrolled document(s). Contact us to request a paper copy of any document that is presented electronically. Paper copies of account statements and checks for Consumer Accounts, required regulatory disclosures, and tax statements will be mailed at no charge. Requesting paper copies of other documents may incur a fee. (See your Consumer Pricing Information or Business Pricing Information disclosures for pricing information.)
You are responsible for downloading, saving, and/or printing your Electronic Documents. If you close an account, you will no longer have digital access to the closed account or the associated Electronic Documents. Your final account statement will be produced on paper and mailed to you.
E-statements are published to your secure document library accessed using Digital Services. Any account owner may enroll in e-statements for accounts in which they have an ownership interest. If an account has multiple owners, the e-statement will be available to all owners who use Digital Services. If you receive information for multiple accounts on your paper statement, the account you enroll in e-statements will no longer appear on that paper statement, and you will begin to receive a separate e-statement for each account that you enroll in e-statements.
If you add a joint account owner, the joint owner will be able to see statements from the time they become a joint owner and may also be able to gain access to information from before the time you added them to the account by searching account history for specific transactions.
Generally, the cycle time for your e-statements will be the same frequency as your paper statements. When you start receiving e-statements, you (and any joint owner) will begin to build a seven-year history that will be available within Digital Services.
When you enroll in e-statements, you will be automatically enrolled in the e-statement availability alert. You expressly consent to receiving this alert from us (and our Service Providers) and consent to it being delivered at any time, day or night. You must have a valid and actively monitored email address designated to receive your e-statement availability alert, and you may also enroll in duplicate notifications via text. We will not send you a paper copy (or otherwise change your paperless preferences) simply because the e-statement availability alert is returned as undeliverable.
By enrolling any account in e-statements, you agree that the e-statements availability alert constitutes the date of delivery of such e-statement. The statute of limitations regarding claims related to any items disclosed in a particular e-statement begins on the date we notify you that an e-statement is available. Any failure to access, view, print and/or save an e-statement will not impact the statute of limitations.
Tax statements are published to your secure document library accessed using Digital Services. By default, you will receive paper versions of your tax statements, and you must separately enroll for electronic delivery of tax statements for each eligible account. Once you initiate electronic delivery of tax statements, you will continue to receive the selected documents electronically until you change your delivery preferences as described below.
Account notices are informational or transactional messages related to your account and account activity. When you enroll in e-statements, you will automatically receive electronic versions of notices that are typically provided with your account statement. For example, important annual disclosures that are normally provided with your paper statements will now be delivered to you electronically along with your e-statements.
While using Digital Services, general informational account notices and time sensitive account notices (such as an overdraft notice or an address change confirmation) may be delivered electronically to your email and/or your secure document library regardless of whether you have enrolled in e-statements.
Electronic transactional receipts will be delivered to your email in accordance with your notification preferences. For most accounts, you have the option to receive receipts for ATM and branch transactions – this option will be presented at the time of your transaction.
You may manage your paperless preferences using Digital Services or by contacting us. Note that for electronic tax statements, you must unsubscribe in writing (electronically, if available, or via paper). If you opt out of any electronically presented statement or notice, the next available statement or notice will be mailed to you at the address we have on file and the associated account notification will be discontinued. Statements and notices that were previously presented electronically will not be mailed to you. Any accounts that were previously combined on your paper statement will have to be re-combined by request at your local branch or by contacting us.
Paze is a feature for eligible credit and debit cards (“Eligible Cards”) that allows you to make online purchases at participating merchants without having to share your actual card number. We have partnered with Early Warning Services, LLC (“EWS”) as our Service Provider to bring you Paze.
“Eligible Cards” means a U.S. Bank credit and/or debit card that we have determined is eligible for use with Paze. We reserve the right to modify the eligibility criteria without notice. In general, you must be at least 18 years old, maintain active Login Credentials for Digital Services, have at least one valid email address and one valid mobile phone number on file with us, and be the primary or joint owner of the credit or debit card account. We may add or remove cards in accordance with this eligibility criteria.
We share basic information about the Eligible Cards issued by us (e.g., name, billing address, account number, card expiration date, email address, mobile phone number, date of birth, hashed (encrypted) SSN, etc.) with EWS. If your Eligible Card is subsequently replaced or re-issued, we may provide EWS with updated information about your Eligible Card(s). Card numbers are tokenized meaning that your actual card number is replaced with a randomized number – EWS does not store your actual card number and your actual card number is never shared with merchants.
You must enroll in Paze and validate your identity before using Paze for the first time. You can do so during the checkout experience at a participating merchant or by following the link within Digital Services. When enrolling in Paze you will be asked to acknowledge the Paze Service Agreement and the Paze Service Privacy Notice; please read these documents carefully as they describe in detail how Paze works and how your data is used in connection with Paze. Using Paze does not change your underlying account agreements.
You may opt-out of the Paze feature at any time by navigating to Paze opt-out or clicking the link within Digital Services. Opting-out will remove all your Eligible Cards from Paze and will prevent future Eligible Cards from being added. If you change your mind, you have the option to reactivate Paze and add Eligible Cards in the future.
In addition to the Eligible Cards issued by us, you may have other cards associated with Paze that are issued from other participating financial institutions. You can manage your Paze cards (e.g., add/remove Eligible Cards, change the order of cards, update your contact information, etc.) at Paze wallet or by clicking the link within Digital Services – you can only manage cards issued by us from within Digital Services.
The cards Paze will be associated with the email address(es) you have on file with us and any additional email addresses you provide for use with Paze. You will need to use such email address(es) when you activate, use, and manage your Paze wallet.
We reserve the right to refuse to honor Payment Instructions that reasonably appear to be fraudulent, erroneous, or in violation of this TOU.
You agree that you will not use Digital Services to make or receive any of the following payments/transfers or requests for payments:
We reserve the right, but assume no obligation, to terminate your ability to use Digital Services, or limit your ability to transfer money to or receive money from specific recipients, if we deem such activity to be potentially unlawful, abusive, offensive, or unwelcome by the recipient. In no event shall we be liable for any claims or damages resulting from your use of Digital Services to send or receive prohibited payments.
It is your responsibility to ensure the accuracy of any information that you enter, and you will be responsible for any transaction processed on your Payment Instruction even if you make an error. For example, you are still responsible for the payment/transfer if you mistype the account number, the telephone number, or the email address; if you incorrectly enter the dollar amount; or if you duplicate a transaction because you believe the initial transaction was not successful.
You are responsible for informing us as soon as possible if you become aware that any information you entered is inaccurate. Once informed, we will make a reasonable effort to recover a payment/transfer made to the wrong person or entity, but we do not guarantee such recovery, and are not responsible for damages resulting from information that is entered erroneously.
When we receive a Payment Instruction from you, you authorize us to debit your Payment Account and remit funds on your behalf. You also authorize us to credit your Payment Account for the receipt of funds, including, but not limited to, those funds returned to us from Recipients or canceled and returned to you because the processing of the transaction could not be completed. When you use Digital Services to make transfers from credit accounts, you agree that we may take any action required to obtain cash advances on your behalf, including charging your linked credit account without your signature. Each transfer made from a credit card account is treated as a cash advance from that account and is subject to the terms of your cardmember agreement.
You represent and warrant that you have full transactional authority (i.e., the ability to initiate credits, debits, and withdrawals) on the External Account(s) you use for External Transfers and that the External Account has no restrictions limiting such authority (i.e., a fiduciary account where you are the agent or trustee, an account blocked by a court order, an account that is subject of a garnishment order, etc.) You agree to indemnify and hold us and our Service Providers harmless (including the payment of reasonable attorney fees) from any and all liability to third parties related to the stated authority of your External Account or any actions we take pursuant to your External Transfer instructions.
If there are insufficient funds in the Payment Account to make the payments/transfers you have authorized, we may either refuse to make the payment/transfer or we may make the payment/transfer and thereby overdraw the Payment Account in accordance with the overdraft protection plan (if any) you have for your Payment Account. You are responsible for any overdraft fees incurred, please see the Consumer Pricing Information or Business Pricing Information disclosure, as relevant to your account, for any overdraft fees that may apply. See Your Deposit Account Agreement for more details on when these fees may be imposed.
It is your responsibility to schedule payments/transfers in a manner that ensures your bills will be paid on time, and you are responsible for any late payment or finance charges that may be imposed because of your failure to schedule your payments with enough time for the payment to be delivered to the Recipient/Payee.
If you have arranged for pre-authorized recurring payments that will vary in amount, your biller is required to notify you of the amount to be deducted from your Payment Account ten calendar days before the payment date. You are responsible for adjusting your Payment Instruction to account for any changes in the amount due to your biller.
We reserve the right to select the method for completing your Payment Instruction. These methods may vary depending on your Payment Instruction (like choosing a delivery speed option) and include an electronic payment method, an electronic to check payment, or a paper check issued on your behalf. Funds remitted to the Payee via paper check will be dated as of your selected payment date and will not be deducted from your Payment Account until the paper check is presented to us for payment.
At our discretion, we may process your Payment Instructions and send funds to the Recipient/Payee before successfully debiting your Payment Account. If we complete such a transaction and are not able to debit your Payment Account, you agree to the following:
Mobile check deposit: You indemnify and hold us and our Service Providers harmless from and against any and all claims, demands, damages, losses, liabilities, penalties, and expenses (including, without limitation, reasonable attorney fees and court costs) arising directly or indirectly due to any of the following:
Payment/transfer services: We may be responsible for your actual losses that are directly caused by our failure to initiate your properly entered and transmitted Payment Instruction, but we are not liable for any of the following:
You have options to manage the Payment Instructions you establish using Digital Services. As stated in more detail below, your ability to cancel or edit a payment/transfer will depend on the way the payment/transfer was initiated, the delivery speed you selected for the payment/transfer, and whether the payment/transfer has begun processing. If you order us to cancel/stop a scheduled or preauthorized recurring payment/transfer at least three Business Days before the scheduled payment date, and we fail to do so, we will be liable for your losses or damages.
Scheduled payments and pre-authorized recurring payments/transfers (autopay): If your payment/transfer has already started processing, you will be unable to cancel the payment/transfer. For scheduled and pre-authorized recurring payments/transfers that have not started processing, you must cancel or edit the Payment Instructions at least three Business Days before the scheduled payment/transfer date.
Instant payments/transfers: Instant Payments process within seconds of your selected payment date, 24 hours a day, 7 days a week, including weekends and holidays. Instant Payments initiated for same-day processing cannot be canceled or edited. Instant Payments scheduled for a future date may be canceled or edited prior to the selected payment date.
Responding to a request for payment: Payments initiated in response to a request for payment are processed as Instant Payments. Your ability to cancel or edit a payment made in response to a request for payment depends on whether you chose a payment for same-day processing or a future date. You may cancel or edit a scheduled payment any time before the scheduled payment date. Payments scheduled for same-day processing cannot be canceled or edited.
Domestic wire transfers: A wire scheduled for a future date may be canceled or edited any time before the scheduled payment date. A wire transfer is irrevocable once payment has been transmitted to the Recipient’s bank. At your request, we may ask the Recipient’s bank to return funds previously transferred, but you acknowledge the Recipient’s bank is under no obligation to comply with this request. A wire transfer initiated for same-day processing cannot be canceled or edited.
Small business ACH: Same-day small business ACH payments cannot be canceled or edited. One-time ACH payments scheduled for a future date can be edited or canceled any time before 7 a.m. CT on the scheduled payment date; after 7 a.m. CT on the scheduled payment date, the payment cannot be canceled or edited.
Zelle® payments: One-time Zelle® payments are processed immediately and cannot be canceled or edited. You may cancel or edit scheduled Zelle® payments at any time before the scheduled payment date. You may also cancel a pending Zelle® payment that the Recipient has not claimed.
A stop payment is a formal process used to stop the payment of a paper check, series of checks, or preauthorized electronic payments set up directly with a third-party biller (e.g., a service subscription or a membership that you authorize to electronically withdraw funds from your account on a recurring basis). Recurring electronic payments that are established using Digital Services (like a recurring bill pay transaction) can be managed as described above.
Stop payment requests may be initiated using Digital Services as described below. Note: a stop payment order does not change the existing agreement you may have with the payee and the payee may still have the right to collect payment. You may cancel the stop payment request within Digital Services or by contacting us.
Electronic payments: You must request the stop payment of a preauthorized electronic payment at least three Business Days before the scheduled payment date to ensure that the payment has not started processing. If your preauthorized electronic payment has already started processing, or has completed processing, you cannot initiate a stop payment or otherwise stop the payment. If you order us to stop a preauthorized electronic payment at least three Business Days before the scheduled payment date, and we fail to stop it, we will be liable for your losses or damages.
Paper payments: You may request the stop payment of a paper check (or series of checks) drawn on your account that has not been presented for payment. Stopping the payment of paper payments is governed by the terms of your account agreement, see Your Deposit Account Agreement for more information.
Mobile check deposit is a service that allows you to remotely deposit paper checks into an eligible account (eligible accounts will be displayed on the screen when initiating a mobile check deposit). We will process your Electronic Deposit through the check collection system just as we would a paper check.
You may only deposit items made payable to you individually or to you alternatively with another person or persons (John Doe or Jane Doe); jointly payable items (John Doe and Jane Doe) may not be deposited using mobile check deposit unless both parties have endorsed the item. We reserve the right to reject any deposit for any reason.
The following items are specifically not eligible for mobile check deposit:
The check must be endorsed by all the payees of the check (except alternate payees) and deposited into one of the payees’ accounts.
Deposit limits only apply to mobile check deposit and vary depending on many factors, including your deposit history and the length of your relationship with us. Deposit limits are subject to change as we continually evaluate these factors. Your current deposit limits will always be displayed on screen at the time of deposit. Generally, we apply the following types of limits:
United States Treasury checks do not count against your daily or weekly limits. For United States Treasury checks (routing numbers 000000518 or 000090007), the following special rules apply:
You will receive an email message from us confirming that we have received your deposit. After we have confirmed receipt of your deposit, you will receive a second email message from us indicating whether your deposit has been rejected or accepted for processing. If you receive error messages indicating that your deposit has been rejected, then the check must be physically deposited at a branch or ATM.
Performance of mobile check deposit may be affected by external factors such as communication network latency. A deposit is not considered “received” by us unless we send you a message confirming that we received it.
This policy only applies to deposits made using mobile check deposit; deposits made at a branch location or ATM remain subject to the funds availability policy outlined in the most current version of Your Deposit Account Agreement and may have faster funds availability. We are not liable for transactions you initiate before the funds are available for your use. Until you receive confirmation that the funds are made available, you may not withdraw the funds in cash and we may not use the funds to pay items that you have written or honor other withdrawals you request. If we pay items that you have written or honor other withdrawals before funds are available to you, you may incur a fee if you overdraw your account.
Mobile check deposit is available 24/7/365, but the availability of the accepted deposit is subject to the following Business Day processing cutoff times:
Delayed funds availability
In certain circumstances, and at our discretion, your entire deposit (or a portion of your deposit) may be delayed for a longer period. We will notify you if we delay your ability to withdraw funds, and we will tell you when the funds will be available. In most cases, funds will be available within one to seven Business Days after the recorded day of your deposit.
If you believe you may have deposited a check more than once, please contact us immediately.
Your check may be rejected or returned if it is not properly endorsed – the check must be endorsed by all the payees of the check (except alternate payees) and deposited into one of the payees’ accounts.
If a check is returned to us for any reason, you agree that we may charge your account for any and all fees associated with the returned item.
A check that has been accepted for processing does not mean that the check cannot be returned/rejected. You are responsible for the items you deposit that are returned to us unpaid and for any other problems involving your deposit even after the item has been “accepted” or “cleared,” we have made funds available to you, and/or you have withdrawn the funds.
To mitigate the risk of fraud or the presentment of duplicate items, you agree to clearly mark on the original paper check that the item has been deposited electronically. Do so after you receive confirmation that the deposit was received and accepted for processing by U.S. Bank.
Retention and destruction: Retain all checks for at least two Business Days after the deposit is made in case a check is returned and you need to re-deposit the original item. You agree to destroy all deposited checks as soon as reasonably possible thereafter and no later than 30 days after deposit.
Re-presentment: If we determine that we require the original paper check to process your deposit, you are responsible for providing to us the original paper check, or if the original paper check has been destroyed, for obtaining a replacement check.
Once a Check Image has been accepted for deposit, we are not able to delete or remove the item from the collection process and it becomes subject to the “Funds Availability” policy for mobile check deposit.
You may be prevented from using mobile check deposit (or have reduced limits) if:
We will take reasonable measures to ensure that mobile check deposit is available, but we are not liable for system failures or temporary service disruptions that cause mobile check deposit to be unavailable. If mobile check deposit is unavailable; you are responsible for carrying out your business through alternative channels.
With respect to each Electronic Deposit, you make any representation or warranty that would have applied had you deposited the original paper check. This includes representations and warranties we make on your behalf when we transfer, present, or originate the Electronic Deposit created from your Check Image. These representations and warranties include, but are not limited to, that: (a) the transmissions contain accurate images of the front and back of the original checks; (b) the transmissions contain all necessary endorsements; and (c) no depository bank, drawee, drawer, or endorser will be asked to make a payment based on an item that it has already paid.
You may make the following types of transfers between your eligible accounts (eligible accounts will be displayed on the screen when initiating a transfer between accounts):
In most cases, you may transfer funds to and from accounts in which you have an unrestricted right to withdraw funds or borrow money. Transfers to or from your prepaid account are limited and have different timing and delivery options than described herein; see your cardholder agreement for details.
The timing and delivery of your transfer is determined based on the type of transfer and the delivery speed option that you select. The available delivery option and the applicable cutoff time varies by account and will be displayed in the online or mobile session before you initiate the transfer. Note: these timing options describe the delivery of the funds to the receiving financial institution, not when the funds will be made available. Funds availability policies may vary, please consult the funds availability policy of the receiving account(s) for more information.
External Transfer - standard: Funds transferred using the standard transfer delivery option will typically be delivered to the receiving account within one to three Business Days from the selected transfer date. One-time standard transfers initiated before 8:00 p.m. Central Time on a Business Day will begin processing immediately. One-time standard transfers initiated after 8:00 p.m. Central Time on a Business Day will begin processing on the next available Business Day. Scheduled standard transfers will begin processing on the selected transfer date.
External Transfer - instant: Funds transferred using the instant transfer option are processed as an Instant Payment and will typically be delivered to the receiving account within seconds of the selected transfer date, 24 hours a day, 7 days a week, including weekends and holidays. This option will only be available if the receiving financial institution (and receiving account) is able to accept Instant Payments.
Internal Transfers and Cash Advances: Internal Transfers and Cash Advances are generally posted to the receiving account immediately. In some cases, transfers involving a U.S. Bancorp Investments and U.S. Bancorp Advisors account may be delayed up to three Business Days.
Availability: External Transfers may only be used to transfer funds to or from your External Accounts at other United States financial institutions.
Transaction minimums: Transfers are subject to minimum transaction amounts. These amounts vary depending on the type of transfer request and the minimum amount will be displayed on the screen for your selected type of transfer.
Transaction limits: Transfers are subject to dollar amount and transfer frequency limits, at our discretion. Your dollar limit will be displayed when you initiate a transfer.
We have partnered with the Zelle Network® (“Zelle®”), a convenient way to send, receive, and request money with people you know and trust. Zelle® provides no deposit account or other financial services and you may not establish a financial account of any kind with Zelle®. Zelle® does not transfer or move money; all funds are transferred by the participating network banks.
With Zelle® you can initiate:
Zelle® is intended to help you send money to friends, family, and other people or businesses you know and trust. Do not use Zelle® to send money to anyone you do not know or trust. You agree that neither we nor Zelle® are responsible for resolving any dispute you have with another person or business you have sent money to, or receive/requested money from, using Zelle®. This statement does not limit any obligation we have to resolve unauthorized transactions and errors for Consumer Accounts (under Regulation E), or any other legal or regulatory requirements that may apply. Please see the “Reporting Errors and Unauthorized Transactions” section of this TOU for more information about contacting us regarding unauthorized transactions and resolving errors on your account.
To send or receive money with Zelle® you must enroll with Zelle® by linking an eligible Payment Account to an email address, a mobile phone number, or by creating a Zelle® tag (each referred to a “Token”). Eligible accounts will be displayed on the screen when you enroll with Zelle®, and you may link more than one Token to the same Payment Account, but you cannot link the same Token to more than one Payment Account (including accounts you may have at other financial institutions).
When registering an email address and/or mobile phone number as your Token, you must provide an email address or mobile phone number that you use regularly and intend to use for an extended period of time. You may not enroll in Zelle® with a landline, toll-free number, Google Voice, or a Voice over Internet Protocol number.
You agree to immediately notify us and update any of your enrolled Tokens that are transferred, surrendered, or otherwise compromised; failure to do so may result in delayed or misdirected payments.
We reserve the right to unenroll any Token that you enroll with Zelle®. For example, we may unenroll your Token after a period of inactivity, or if we receive notice from your wireless operator that you have changed your mobile phone number or changed mobile service providers. We also may suspend or terminate your use of Zelle® if we or Zelle® believe you are using the service in a fraudulent manner or in a manner that exposes us, our Service Provider, or others to liability or harm.
You may manually add Recipients to your Zelle® Recipient list by typing in the first and last name of the Recipient along with the Recipient’s Token.
You may also grant permission for the U.S. Bank mobile app to access your personal contact list stored on your mobile device. This allows you to easily add a personal contact to your Zelle® Recipient list simply by tapping the name of the contact.
A Zelle® tag is a unique identifier (like a username) that you may use to send, receive, and request money with Zelle® instead of sharing your enrolled mobile phone number or email address.
Zelle® tags are not available for all account types and you must have a mobile phone number associated with your profile to create a Zelle® tag. It is your responsibility to establish an appropriate Zelle® tag, and we reserve the right to remove any Zelle® tags that we believe are deceptive, indecent, offensive, or otherwise violate these terms or the rights of others. We monitor the use of Zelle® tags but make no representation or warranty that a Zelle® tag accurately identifies a particular user of Zelle®.
A Zelle® QR code provides quick access to the Zelle experience – allowing you to send money to others (by scanning their Zelle® QR code) or making it easier for others to send you money (by sharing your Zelle® QR code). Zelle® QR codes are only available when accessing Zelle® from a mobile device.
Zelle® Ready Contacts is an optional feature that allows you to see which of your contacts are already enrolled in Zelle® – making it easier to add Recipients. With your permission, we will share the name, mobile phone number, and email address for your personal contacts with Zelle® to validate which of contacts are already enrolled in Zelle®. Zelle® does not store or otherwise use your contacts for any other purpose.
We debit funds from your Payment Account when you initiate a transfer of funds to another person, and you agree to maintain enough funds in your Payment Account to cover any payments you initiate through Zelle®. Any line of credit linked to your Payment Account as overdraft protection is not included as part of this calculation. We have the right to reject or suspend any transaction you initiate using Zelle® if you do not maintain enough funds in your Payment Account.
For security reasons, we limit the amount of money you can send through Zelle®. Your current Zelle® limits will be displayed on screen at the time of your Zelle® transaction. We may change these limits at our sole discretion based on periodic risk assessments.
Zelle® transfers typically occur within minutes, but to protect you, us, Zelle®, and other network banks, there may be other circumstances when a Zelle® transfer takes longer. For example, a Zelle® transfer may be delayed if we need additional time to verify your identity (or the identity of the person sending money), to prevent fraud, or to meet regulatory obligations. If we delay or block a Zelle® transfer that you have initiated through a request for money, we will notify you in accordance with your contact preferences.
If you are sending money to a Recipient that has not enrolled with Zelle®, the transfer may take up to two Business Days from the day the Recipient responds to the payment notification by enrolling in Zelle®. You understand that a Recipient to whom you are sending money and who is not enrolled in Zelle® may fail to enroll with Zelle®, or otherwise ignore the payment notification, and the transfer may not occur.
All transfers of money to you are always performed by a network bank at the direction of the network bank’s customer and subject to the terms and conditions of the relevant service agreement between that network bank and its customer, including without limitation any restrictions or prohibitions on permissible transactions.
If you are receiving money from a business or government agency, the transaction will be delivered in accordance with both this TOU and the procedures of the business or government agency sending the money.
When you send money, the receiving financial institution may execute your Payment Instructions by exclusive reference to the Token you enter, even if that Token does not correspond to the name of the intended Recipient. The financial institution holding the receiving account may choose not to investigate discrepancies between Tokens and account names, and we do not have the ability to investigate discrepancies between Tokens and account names at other financial institutions.
You may use Zelle® to request money by sending a request for payment with a memo text to the Token of a person that is already registered with Zelle®. The person receiving the request will have the option to pay the full amount requested, a partial amount, or decline the requested payment. You acknowledge that a payment request is not a guarantee that you will receive payment, and that your payment request may be ignored or rejected.
Funds requested through the request money feature are not credited to your account, and therefore not available for your use, until the person receiving the request initiates a payment to you. Reminders may be sent to the person receiving the request that there is a pending request for funds. You will receive confirmation from us when the funds have been credited to your account. Neither we nor Zelle® control the actions of other network banks that may delay a payment to you.
You may cancel requests at any time before the receiver of the request initiates a payment to you; all unanswered requests will expire after 30 calendar days.
You agree that you will not use Zelle® to request money for the payment or collection of an overdue or delinquent debt; to request money that is owed to another person; or to collect any amounts that are owed pursuant to a court order.
Requests for money are solely between you and the other party. Neither we nor any of our Service Providers assume responsibility for the accuracy or legality of such requests and do not act as a debt collector on your behalf or on behalf of the sender of a request for money.
We reserve the right, but assume no obligation, to terminate your ability to send requests for money in general, or to specific people/businesses, if we deem such requests to be potentially unlawful, abusive, offensive or unwelcome.
You are responsible for all communications you send through Zelle®. We and other Service Providers have the right but not the obligation to monitor and remove message content.
We will notify you if we are unable to complete the Zelle® transfer for any reason.
When you send money, the Recipient is not required to accept the Zelle® transfer. If the Recipient does not claim the money within 14 calendar days, Zelle® automatically cancels the request and returns the money to your Payment Account.
With Digital Services, you can make and manage one-time payments or pre-authorized automatic recurring payments from an eligible Payment Account to another person, to a business located in the United States, or to an eligible credit card, mortgage, or loan account you hold with us. (Eligible accounts will be displayed on the screen when establishing your Payment Instruction.)
One-time scheduled payment: You may establish a one-time payment to any Payee located in the United States.
Recurring payment(s)/autopay: You may establish pre-authorized recurring payments to any Payee in the United States. In addition to the Payee and payment amount, when establishing your Payment Schedule, you must choose:
Additional terms and conditions may apply when you enroll in autopay for your eligible credit and lending products. These terms will be presented at the time you enroll in autopay for these account(s). These separate terms are in addition to this TOU and provide additional details applicable to your specific credit or loan product.
The cutoff time for processing one-time, scheduled, or recurring payments varies. When you establish a Payment Instruction, the cutoff time for your payment will be displayed on the screen.
When scheduling a payment or establishing a one-time payment, we automatically select the first available payment date for your Payee – you have the option to select a later payment date. The selected payment date is the date when your payee will receive the payment and the payment may begin processing prior to this date.
Payment dates that fall on a non-Business Day will be automatically rescheduled to the first available Business Day before your selected payment date.
Express delivery: Express delivery is an optional feature that allows you to make a same day or overnight payment to your selected Payee. When available, the earliest express delivery payment date for each Payee will be displayed when you are scheduling the payment. Typically, same-day payments are available for Payees able to accept electronic payments and overnight payments for Payees that only accept paper check payments.
Express delivery is $14.95 per payment. Express delivery is one of many options available to deliver a payment to a Payee and there may be alternate lower-fee or no-fee options available.
If a payment is received by the Payee and presented to us for payment before your requested payment date, we will be responsible for any fees and charges you incur as a result of not having sufficient funds due to a payment being presented before your requested payment date. If you notice an item that has posted before the requested payment date, please notify us immediately.
Transaction limits: We reserve the right to limit the frequency and dollar amount of transactions from your Payment Account(s) for security or regulatory reasons and to charge or limit access for payroll payments.
Payee restrictions: Your bill payments will not include your Payee's standard remittance slip. Some Payees may take more time to process your payment if the remittance slip is not included, and some payments sent without the remittance slip may be processed by your Payee at a different address. As a result, you should contact your Payees to determine the proper address and amount of lead time for scheduling your payments.
Account restrictions: Restricted accounts, including court-ordered blocked accounts, accounts with administrative holds, and accounts that require two or more signatures may not be designated as a Payment Account. If a Payment Account later becomes a restricted account, you agree not to use that account to make payments and you agree to notify us of the change.
Safe debit account: If your Payment Account is a Safe Debit Account you are subject to the following additional limitations:
Please see the U.S. Bank Safe Debit Account Terms and Conditions and the Safe Debit Account Pricing and Information Guide for more information related to your Safe Debit Account.
Bill discovery may be available as an optional feature that is designed to help you find and add billers to your profile. With your permission, we search our merchant database and use information from your credit report to generate a list of potential billers, and you choose which billers are added to your list. By using this service, you authorize us to make a soft inquiry on your credit report for the exclusive purpose of finding potential billers. A soft inquiry generally does not impact your credit score, is not visible to other creditors, and does not incur a fee. This soft inquiry will be displayed on your credit report as: ND FISV/CKFR.
Digital Bills (or a “digital bill”) is an optional service allowing you to import the payment information from select third-party billers (“billers”). You must separately enroll for each eligible biller that you wish to include. Depending on the biller, a digital bill may only import the payment amount and the payment due date and may not provide any other information contained on a biller’s full bill statement. To use Digital Bills, you must provide us information about your account with the biller so that we can retrieve your available bill payment information.
Activation: The biller reserves the right to accept or deny your request to receive electronic bills. The presentment of your first electronic bill may vary from biller to biller and may take up to 60 days, depending on billing cycles.
Notification of bill payment information: Once you have enrolled a digital bill, you will receive a notification in accordance with your contact preferences when the available bill payment information for the bill cycle of each biller has been posted. In the event you do not receive a notification, it is still your responsibility to monitor your billers to ensure the delivery of your bills. You are responsible for ensuring timely payment of all bills.
Paper bill statements: Not all billers will permit you to receive a complete bill statement through Digital Bills. Please also be aware that setting up a digital bill may shut off your paper statement option with the biller. You are responsible for checking with your biller(s) regarding the impact of using Digital Bills on your receipt of paper statements.
Cancelation: The biller reserves the right to cancel or eliminate the ability for you to access your digital bill through us at any time. You may also choose to cancel a digital bill at any time. For most billers, cancelation will generally take one to three days, but may take up to 60 days (i.e., two one-month billing cycles) for some billers.
If you cancel a digital bill for any biller, it is your sole responsibility to arrange an alternative form of bill delivery through your biller. We will not be responsible for displaying any bills that are already in process but have not yet been delivered at the time you cancel a digital bill.
Non-Delivery: You agree to hold us harmless if the biller fails to deliver your bill, and it is your sole responsibility to notify your billers directly if you do not receive your electronic bills. Copies of previously delivered bills must be requested from the biller directly.
Accuracy: We are not responsible for the accuracy of your bills. We are only responsible for presenting the information we receive from the biller. Any discrepancies or disputes regarding the accuracy of your electronic bill summary or detail must be addressed with the biller directly.
Bill pay for business is a specialized bill pay service designed specifically for Business Account customers. The following additional terms apply specifically to customers with Business Accounts.
Bill pay for business plans
Remitting payments
When we receive your Payment Instruction initiated using bill pay for business, we will debit your Payment Account immediately to ensure your Payment Instruction is properly funded. We are not liable to you if we are unable to complete any payments initiated by you because of the existence of any of the following circumstances:
Eligible billers can send you a request for payment (“RFP”). Similar to receiving an electronic bill, you will receive a notice of the RFP within Digital Services, and you can respond directly to the RFP by either dismissing the payment request or by authorizing a payment (payments may be authorized for immediate processing, or you may schedule a payment for a future date). Same-day or scheduled payments initiated in response to an RFP are processed as Instant Payments.
When you authorize a payment in response to a RFP, the funds will be made available to the Payee (or biller) within seconds on your selected payment date.
Dismissing an RFP is final. Dismissing an RFP from a biller will only impact your ability to pay that specific RFP and will not prevent you from receiving or responding to future RFPs from your biller(s).
An RFP that you receive from a biller will include an expiration date that is established by the biller. If you do not authorize a payment in response to an RFP before it expires, you will be unable to authorize a payment in response to the RFP.
We cannot prevent the delivery of RFPs. If you wish to block or stop receiving RFPs from any biller, you must contact the biller directly.
The RFP feature is intended for domestic payments only. It prohibits payments which involve either a sender or receiver located outside the United States. You agree that to the extent you either send or receive payments via RFP, you will not use your accounts to do so on behalf of a person who is not a United States resident or otherwise domiciled in the United States and that you will comply with all regulations of the Office of Foreign Assets Control.
You may initiate a wire transfer from an eligible Consumer or Business Account to a Recipient located in the United States by providing us with the Recipient’s name, address, and their bank account and routing number. You acknowledge that any bank involved in a wire transfer (including us) may rely exclusively on the Recipient information you provide. This section only applies to wire transfers initiated through our Digital Services.
The rights and obligations regarding domestic wire transfers are governed by (a) your account agreement; (b) this TOU and any other separate written agreement you may have with us related to wire transfers; and (c) to the extent not otherwise specified in any other agreement, Article 4A of the Uniform Commercial Code as enacted in the state in which you have an account with us. All transactions are also subject to possible limitations under federal law and regulation, including possible U.S. Treasury’s Office of Foreign Assets Control restrictions.
You acknowledge that the process for accessing digital wire transfer services, including providing your Login Credentials, one-time passcode, and any other authorization confirmation procedures that may be required, are a commercially reasonable method of securing against unauthorized digital wire transfers. You agree to be bound by these procedures, and to give us reasonable, timely notice of any possible unauthorized use of your Login Credentials. We may process any wire transfer (as well as any permissible amendment or wire transfer cancelation request) that we believe you authorized if we act in compliance with our security procedures. Any such payment order will be deemed effective as if you made it, and you will be obligated to pay the amount of that order, even though you did not authorize or transmit the order.
Wire transfers incur a fee established by U.S. Bank. See your Consumer Pricing Information or Business Pricing Information disclosures for pricing information. The fee will also be displayed when you initiate a wire transfer. Additional fees may be deducted from the transfer amount by other financial institutions involved in the payment process.
Parameters for sending domestic digital wire transfers include, but are not limited to, the following:
Your protections, and our liability, for unauthorized wire transfers are more limited than those for some other Digital Services described in this TOU.
The following additional limitations apply to domestic wires:
ACH payments/transfers may be initiated from eligible Business Accounts to other bank accounts in the United States for permissible business purposes, such as payments to your employees, contractors, partial owners in your business, and trading partners and suppliers.
The rights and obligations regarding ACH payments are governed by (a) your account agreement; (b) this TOU, (c) the authorization provided when you make an ACH transfer request; and (d) any other separate written agreement you may have with us regarding ACH payments; and (d) to the extent not otherwise specified in any other agreement, Article 4A of the Uniform Commercial Code (“UCC4A”) as enacted in the state in which you have an account with us. You also acknowledge that you are bound by the then-current version of the NACHA Operating Rules and agree not to initiate any ACH payment in violation of the NACHA Rules; any of our agreement terms; or applicable federal, state or international law, regulation or clearinghouse rules, including, without limitation, Regulation E of the Board of Governors of the Federal Reserve System, regulations promulgated by the Office of Foreign Assets Control, FinCEN, and Operating Circular 4 of the Federal Reserve Bank.
To complete an ACH payment request, you must provide us the Recipient’s name, and the Recipient’s bank account/routing number. You acknowledge that any bank involved in completing the ACH transfer (including us) may rely exclusively on the Recipient information you provide.
You must have sufficient available funds in your Business Account to cover the ACH payment request that you initiate, and you authorize us to debit your Business Account before we send the ACH payment. We may decline to make the ACH transfer if you lack sufficient funds in your Business Account.
You acknowledge that the process for accessing Small Business ACH, including providing your Login Credentials, one-time passcode, and any other authorization confirmation procedures that may be required, are a commercially reasonable method of securing against unauthorized ACH transfers. You agree to be bound by these procedures, and to give us reasonable, timely notice of any possible unauthorized use of your Login Credentials. We may process any ACH transfer (as well as any permissible ACH transfer change or cancelation request) that we believe you authorized if we act in compliance with our security procedures. Any such ACH transfer request will be deemed effective as if you made it, and you will be obligated to pay us the amount of that ACH payment, even though you did not authorize or transmit the ACH transfer.
ACH transfers incur a fee, which will be disclosed in the Business Pricing Information disclosures. The fee will also be displayed on the screen when you initiate the ACH transfer. Additional fees may be deducted from the transfer amount by other financial institutions involved in the payment process.
Parameters for initiating an ACH transfer include, but are not limited to, the following:
We will notify you by email if we receive notice from the Recipient’s financial institution that previously valid account information associated with the Recipient’s account is outdated, and the financial institution provides us updated account information. The email will inform you that we have processed your ACH transfer request with updated account information that the other financial institution has provided. That updated information will then be used for future ACH transfers to the associated Recipient’s account.
The following additional limitations apply to small business ACH:
Linking External Accounts allows you to initiate External Transfers (for eligible accounts) and/or view limited information on your linked External Account. Linking your External Account(s) within Digital Services is not available for all types of accounts.
We need your authorization before retrieving your account information held at other financial institutions and you will need to separately link each account you direct us to access on your behalf. You represent that you are a legal owner, or an authorized user, of the account(s) at other financial institutions which you access through Digital Services, and that you have the authority to designate us as your agent and provide us with the passwords, usernames, and all other information associated with accessing your account(s) at other financial institutions.
You grant us a limited power of attorney and appoint us as your lawful attorney-in-fact and agent, with full power and authority to access third party internet sites, servers, or electronic documents to retrieve information on your behalf. You grant us the ability to use this information in your name and in your place, in any and all capacities, including in the same ways that are permissible by you in person. You understand and agree that we are not sponsored or endorsed by any third-party site. You acknowledge and agree that when we access and retrieve information from third-party sites, we are acting at your request and with your permission and authorization, and not on behalf of the third-party sites.
By linking an External Account, you authorize us (as your agent) to retrieve your information from the third party sites you designate. You are licensing to us any information, data, passwords, materials or other content (collectively, “Content”) provided through, or in connection with linking your External Account. You agree that we may store, use, modify, display, distribute, and create new material using such Content for the purpose of providing services to you. With your permission, we may also use this Content to personalize your experience, recommend products and services to you, and provide you with financial insights.
Some third parties may limit (or block) your ability to link your External Account. You are responsible for understanding whether such limitations exist and how these limitations may impact your ability to link accounts held with these third parties. We are not liable for errors that may result from limitations imposed by third parties.
Any information displayed or provided as part of linking your External Account is for informational purposes only and we are not responsible for the accuracy or availability of the information. Further, the information displayed for your External Account may not reflect your most recent transactions or your current account balance.
Our Digital Services may contain financial tools, calculators, insights based on account activity, and other features which are designed to help you value your assets and make informed decisions about your finances. All such tools, calculators, and services are provided by us or our Service Providers for educational and informational purposes only. We do not guarantee the accuracy of the tools or information provided. We are not responsible for, and expressly disclaim all liability for, damages of any kind arising out of the use or reliance on the information provided by any of the tools or insights.
You may download or authorize us to share certain transactional data for use with other third-party software tools and products created by parties that we do not own or control, including personal financial management software. If you install or use such software, you are responsible for obtaining any applicable license agreements. You assume all risks of any software that you install, download, or use, and you understand that any information you provide or enter into third-party software may be accessed by unauthorized third parties. If you use the third-party software to transmit information, you and the third-party provider are responsible for the security and confidentiality of that information.
The subscription management feature is available when you use your eligible U.S. Bank credit card to pay for your subscriptions (e.g., streaming services, meal kits, entertainment apps, etc.). The subscription management service allows you to see what you are spending on subscriptions, and if you choose to cancel a subscription, the service will guide you through the cancelation process. We do not charge a fee for the subscription management service.
Through our partner, Ethoca (a subscription management platform owned by Mastercard), we can cancel more than 250 subscriptions. When submitting a cancelation request, you may be asked to provide the account details for your subscription. After you submit a cancelation request, we will contact the service provider directly to cancel your subscription, or we’ll guide you through the cancelation process. Generally, it takes five Business Days to complete a cancelation. You will receive a confirmation message from us once the cancelation has been processed (or we will direct you to the merchant/service provider if we’re unable to cancel the subscription on your behalf).
You are responsible for any contractual obligations or cancelation fees charged by the merchant/service provider. Depending on when your subscription is canceled, you may have already started a new billing cycle. This means that you may have one more partial or full payment due to the service provider in accordance with the subscription terms of your service provider.
We do not guarantee that your service provider will honor your cancelation request, and we are not liable for any fees associated with your subscription. If you continue to be billed after your cancelation request is processed, you will need to reach out to the merchant/service provider directly.
We are only able to cancel month-to-month subscriptions paid for with your U.S. Bank credit card, and we cannot cancel utilities and services for which you’ve signed a longer-term contract, including most mobile carriers. Subscriptions billed through third parties (such as mobile carriers and cable companies) need to be managed directly through the third party.
We cannot pause a subscription for you, and once a cancellation request is submitted, we cannot withdraw the request. If you wish to re-establish your subscription, you will need to do so directly with your service provider.
Administrators and account owners of business entities may establish Login Credentials and access the U.S. Bank Spend Management web portal using the Digital Services described in this Agreement.
When using U.S. Bank Spend Management, you are able to categorize transactions with tags, notes, and comments for your own use. Based on these categorizations, you may be able to create and export reports. You are responsible for confirming the accuracy of such information and we are not liable for any errors or omissions in that information or for any damages or loss you might suffer in connection with that information.
You may upload receipts into U.S. Bank Spend Management by either using the camera on your mobile device to take a picture of the receipt or by emailing a copy of the receipt to a designated email address. Spend Management will attempt to match an uploaded receipt to its corresponding transaction. You are also able to manually match a receipt to its corresponding transaction. You are responsible for ensuring all receipts are properly uploaded and for confirming the accuracy of all matches. We are not liable for any errors or omissions in that information or for any damages or loss you might suffer in connection with that information.
You may upload certain transactional data for use with U.S. Bank Spend Management. You are responsible for ensuring all data is properly uploaded and for confirming the accuracy for that data. You assume all risks for any data you upload. We are not liable for any errors or omissions in that data or for any damage or loss you might suffer in connection with that data. If you use third-party software tools and products created by parties we do not own or control to transmit such data, you also assume all risks of that software and are responsible for the security and confidentiality of that information.
You may limit the days your account is available to use with merchants. Any transaction attempted on a day not designated as an active day within U.S. Bank Spend Management will be automatically declined.
You may lock or unlock your account to prevent use with merchants. Recurring transactions such as a subscription and automatic payments to merchants will continue to be made when an account is locked. You may also turn your account on or off. When your account is off, any transaction attempted during that time will be automatically declined including recurring transactions.
You may also limit or restrict transactions to certain types of businesses or merchant categories. Any transactions attempted at businesses or merchants not designated by you will be automatically declined. Merchants identify their business by selecting a merchant category code. U.S. Bank does not determine the merchant category codes and we are not liable for any errors or omissions or for any damages or loss you might suffer in connection with merchant category codes.
Additional restrictions that may be put in place by you and may impact the use of your account can include, but are not limited to, card not present transactions, international transactions, spend limits, and spend limit frequency. These restrictions can be established for each employee by merchant category and by the spend limit for each card.
You may report a lost or stolen card by calling the phone number on the back of your card.
Your profile may be entitled to provision Digital Services access to additional users. You may add one or more authorized users and assign each a role. The authorized user will use separate Login Credentials to access the U.S. Bank Spend Management web portal at app.spend.usbank.com in accordance with the role you assign. You are solely responsible for managing the level of access you provide to an authorized user and we are not responsible for any losses you or others may incur if your authorized user exceeds their authority or if you fail to revoke access granted. You agree to indemnify us and hold us harmless for any loss or damage you or others incur as a result of the actions of your authorized user(s).
Your Greenlight account(s) will be displayed on your account dashboard within Digital Services if you have a customer relationship with Greenlight and have your U.S. Bank account linked as the funding account for your Greenlight account. You can view basic information about your Greenlight relationship(s) (e.g., account balances, recent transactions, etc.) within Digital Services, and you can access additional information directly from Greenlight by clicking on a link within the Greenlight account summary screen.
Transfers of money to your Greenlight account will be processed immediately and you are responsible for the accuracy of your transfer instruction. When using Digital Services to initiate a transfer of money to a Greenlight account, you may only transfer money from an eligible U.S. Bank account to your linked Greenlight account(s), and your transfer may not be successful if the transfer amount would cause you to exceed the overall limit of your Greenlight account. See your Greenlight terms and conditions for more information on your Greenlight account limits.
We are not responsible for your Greenlight account(s), your relationship with Greenlight, or the accuracy/availability of any information provided by Greenlight. You must contact Greenlight directly with questions regarding your Greenlight account or the Greenlight digital experience. We may terminate or suspend the display of Greenlight account information on Digital Services at any time.
Eligible investment accounts will be automatically added to your account dashboard. You will have access to view account balances for these accounts and may have access to additional features as described below.
U.S. Bancorp Investments, Inc. and U.S. Bancorp Advisors LLC are registered with the Securities and Exchange Commission as both broker-dealers and investment advisers; each are members of FINRA and SIPC. U.S. Bancorp Investments, Inc. and U.S. Bancorp Advisors LLC are subsidiaries of U.S. Bancorp and affiliates of U.S. Bank National Association. Clearing and execution services for U.S. Bancorp Advisors accounts are provided by: National Financial Services LLC, member FINRA and SIPC.
Investment and Insurance products and services including annuities are: Not a Deposit ● Not FDIC Insured ● May Lose Value ● Not Bank Guaranteed ● Not Insured by any Federal Government Agency.
You may access additional account information related to your Wealth Management Account(s) through the U.S. Bank Trust and Investments Online portal or the U.S. Bank Trust and Investments mobile app. The information provided within any of these services is read only; transactions for your Wealth Management Account(s) must be initiated and conducted through your account/relationship manager.
You may be able to view U.S. Bancorp Advisors account information, access research, transfer funds, and initiate transactions using Digital Services. You may access additional functionality and account information through the Wealthscape InvestorSM portal and/or Digital Services. Your use of Wealthscape InvestorSM is governed by a separate agreement (which you must accept the first time you access the Wealthscape InvestorSM portal). Further, the first time you access additional functionality through Wealthscape InvestorSM or Digital Services, you must read and accept a separate real-time quote agreement. The real-time quote agreement is in addition to this TOU and provides additional terms and conditions that govern use of market data and the various exchange networks.
You may access additional functionality and account information on your U.S. Bancorp Investments accounts through the U.S. Bancorp Investments Online portal or the U.S. Bancorp Investments mobile app. The first time you access these additional features, you must read and accept a separate real-time quote agreement. The real-time quote agreement is in addition to this TOU and provides additional terms and conditions that govern use of market data and the various exchange networks.
You may initiate trades for eligible self-directed investment accounts using Digital Services. As a self-directed investor, you are solely responsible for all transactions you initiate using Digital Services. All orders entered are unsolicited and based on your own investment decisions or the investment decision of your duly authorized representative. You understand that all investments involve risk, that losses may exceed the principal invested, and that the past performance of a security, industry, sector, market, or financial product does not guarantee future results or returns.
You also understand that the following roles and responsibilities apply to your eligible self-directed investment account(s):
As a self-directed investor, you appoint us as your agent and authorize us to take the following actions:
Choice of exchange: You understand that we may execute your orders on any exchange or market unless you specifically instruct otherwise.
Accessing an exchange: You may be able to access an exchange to initiate trades and understand that each participating national securities exchange or association asserts a proprietary interest in all of the market data it furnishes to parties that disseminate said data. You also understand that neither we nor any participating national securities exchange or association nor any supplier of market data guarantees the timeliness, sequence, accuracy, completeness, reliability or content of market information, or messages disseminated to or by any party. You understand that neither we nor any participating national securities exchange or association nor any supplier of market data warrants that the service will be uninterrupted or error-free.
Sell orders: Unless you expressly request to place an order as a “short” sale, and we grant that request, any order directing the sale of property shall be deemed to be a “long” sale. You also warrant and represent that you are the owner of the property that is the subject of such order and agree to deliver the property to us in negotiable form on or before the settlement date. In the event that you fail to deliver the property by the close of business on the settlement date, we are authorized, in our discretion and without notice to you, to i) delay settlement, ii) purchase comparable property to cover your position, or iii) cancel the transaction. We may also charge any loss (including Interest), commission and fees to your self-directed investment account(s).
Buy orders: For property that you direct us to purchase on your behalf, you agree to provide sufficient collected funds to cover such purchase on or before the settlement date. In the event that you fail to provide sufficient funds, we are authorized, in our discretion and without notice to you, to i) charge a reasonable rate of interest, ii) liquidate the property subject of the buy order, or iii) sell other property owned by you and held in any self-directed investment account(s). We may also charge any consequential loss to your self-directed investment account(s).
Distributions: In the event that you sell a security prior to its ex-dividend/distribution date, and you receive the related cash/stock dividend or distribution in error, you direct us to act on your behalf to pay such dividend/distribution to the entitled purchaser of the securities you sold. You guarantee to promptly reimburse us for said dividend or distribution.
Order handling and review: You understand that certain orders may be subject to manual review and entry as part of normal order handling process. These reviews may cause delays in the execution of your orders and may cause your orders to be executed at prices that are different from the price quotes obtained when the order was entered. You understand that we reserve the right at its sole discretion to decline to accept any order or change its requirements for certain securities or classes of securities without advance notice. You understand that we, in our sole discretion and without prior notice to you, may prohibit or restrict your ability to trade. We cannot guarantee requests to cancel or modify an order and we may receive late and/or erroneous trade reports from the marketplace where your order is executed, which may result in an adjustment to your order or the information on a trade execution reported to you.
Transaction review: You understand that certain transactions may be subject to review and must be in good order before approved and processed; such reviews could cause a delay in processing. In addition, transactions not in good order can potentially cause delays. You acknowledge and agree to accept any risks arising from such delay.
Restrictions on Trading: You understand that we may, in our discretion, prohibit or restrict the trading of securities, or the substitution of securities, in any of your self-directed investment account(s).
Extraordinary Events: You understand that neither we (nor our Service Providers) shall be liable for loss caused directly or indirectly by government restrictions, exchange or market rulings, suspension of trading, war, strikes, natural disasters or any other conditions or causes beyond our control or anticipation, including, but not limited to, delays in the transmission of orders due to breakdown or failure of transmission or communication facilities. You agree to indemnify and hold us (and our Service Providers) harmless from any loss, damage or liability arising out of any transaction in which it acts, directly or indirectly, as your agent, absent any willful or grossly negligent conduct by us (or our Service Providers).
In addition to our online FAQs, tips, and other resources, the CoBrowse and ScreenShare services allow you to authorize us to view your screen along with you to provide real time assistance or troubleshoot issues you may be experiencing on your device.
CoBrowse enables us to view your active Digital Services session in a limited capacity to provide you with live on-screen assistance while interacting with Digital Services. We will only be able to CoBrowse with you within Digital Services and will not be able to view other applications on your device.
ScreenShare enables us to view your active Digital Services session with expanded access to provide you with live on-screen assistance while interacting with Digital Services. This expanded access will enable us to provide you with real-time assistance to respond to and/or address your needs. We will be able to see any open applications that are running on your device.
You may end your session at any time by clicking “End Session,” or by closing your web browser / App. Once the CoBrowse or ScreenShare session has ended, our ability to view your active computer screen will cease.
Some help and assistance features of Digital Services may use automated chat functionality. If you would like to speak to a personal representative, please call us at a number at the end of this TOU.
Any information available on, or generated using Digital Services, is not intended to constitute and should not be considered as legal, accounting, or other advice of any kind. If legal, accounting, or other advice or assistance is needed, you should retain an independent third-party advisor.
While there is no fee for most Digital Services, there may be a fee associated with some enhanced features of Digital Services. These fees are described within Digital Services when you use such features. Fees may be changed at our sole discretion, but you will receive notice of these changes in accordance with applicable law. You agree to pay all such fees associated with Digital Services and authorize us to deduct the calculated amount from the account(s) you have with us.
You are responsible for any and all other fees and charges that may be assessed by your wireless operator, internet service provider, or any other third-party provider you may engage.
This TOU is in addition to other agreements and disclosures that apply to your account(s)/relationship and it incorporates by reference all on screen instructions, disclosures, limitations, fees, and notices. For example, when you access your deposit account using Digital Services, the underlying terms and conditions of your deposit account continue to apply. You may also use your Login Credentials to access services we provide through other digital platforms. These other digital platforms may have additional or separate terms of use that apply specifically to that digital platform. If there is a conflict between this TOU and other agreements (or terms of use) that specifically reference the Digital Services features described herein, this TOU will control in resolving those inconsistencies.
You are responsible for and must provide all mobile devices, computers, and/or other equipment, software (other than any software we provide), and services necessary to access Digital Services. You may need additional software that is capable of opening PDF files to view, print, and/or save electronic versions of your documents.
Digital Services may contain links to other websites, merchandise, and services provided, owned or operated by third parties. These links do not imply our endorsement or approval of material on any third-party website. The linked websites are not under our control, and we are not responsible for the availability, content, products, services, advertising, or other materials available on third-party websites. The privacy policies of third-party websites may provide less security than our websites, so we strongly encourage you to read the third party's privacy policy before sharing any information with that third party.
All matters concerning third-party websites, merchandise, and services provided or operated by third parties are solely between you and the third party. We make no warranties or representations whatsoever regarding any third-party website, merchandise, or service and we are not responsible or liable to you for any damages, losses, or injuries of any kind arising out of your use of any third-party website.
Content connected with Digital Services includes proprietary content in addition to your customer data. Proprietary content is the exclusive intellectual property of us, our licensors, and/or Service Providers and it may be protected by copyrights and other intellectual property rights. You are permitted to use the proprietary content delivered to you through Digital Services only for your personal use. You may not copy, reproduce, distribute, or create derivative works from proprietary content. Further, you agree not to reverse-engineer or reverse-compile any technology, including any software or other content associated with Digital Services.
The trademarks, logos, and service marks displayed in connection with Digital Services are the registered and unregistered trademarks of us, our Service Providers, or other third parties. Under no circumstances may you use, copy, imitate, alter, modify, or change these trademarks. Nothing contained on, in, or otherwise connected with these Digital Services should be construed as granting (by implication or otherwise) any license or right to use any trademark without the express written permission of us or the third party, which has rights to such trademark.
All messages, suggestions, ideas, notes, concepts, know-how, techniques, data, applications, mail, and other information you may send to us through or regarding any of the Digital Services shall be considered an uncompensated contribution of intellectual property to us and shall become our exclusive intellectual property. By submitting any of these materials to us, you automatically grant (or warrant that the owner of such materials has expressly granted) to us a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, publicly perform and display, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed, and you warrant that all so-called “moral rights” in those materials have been waived, and you warrant that you have the right to make these warranties and transfers of rights.
Access to Digital Services may not be available from all countries, and you understand that the described products and services are intended for customers located in the United States and jurisdictions in which we do business. Unless otherwise specifically indicated, information, balances, and transactions available within Digital Services are reflected as U.S. currency.
We do not make any representation that Digital Services are appropriate or available for use outside the United States or U.S. Territories. You are prohibited from accessing Digital Services from territories where the use of any Digital Service is illegal. If you choose to access Digital Services from locations outside the United States or U.S. Territories, you do so at your own risk, and you are responsible for compliance with local laws.
Your use of Digital Services constitutes your continuing consent to the use of data tracking technology (such as cookies, pixel tags, and web beacons) on our sites. If you choose to reject the use of this technology, some Digital Services features may no longer function. See our privacy policies to learn more about our use of data tracking technologies.
You acknowledge that your use of Digital Services is subject to the United States government export control laws and regulations, which may restrict or prohibit the use, export, re-export, or transfer of Digital Services and any associated software. You agree that you will not directly or indirectly use, export, re-export, or transfer any Digital Services except in compliance with applicable U.S. export laws and regulations. Without limitation, you agree that you will not use Digital Services in any country that is subject to an embargo or sanction by the Unites States.
Digital Services are intended for customers who are 18 years old or older, or otherwise able to lawfully enter into contracts under applicable law and in connection with your account or cardholder agreement. You agree not to use Digital Services in any way that would: (a) be fraudulent or involve the sale of counterfeit or stolen items, including, but not limited to, use of Digital Services to impersonate another person or entity; (b) violate any law, statute, ordinance or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (c) access the information and content programmatically by macro or other automated means; or (d) use Digital Services in such a manner as to gain unauthorized entry or access to computer systems.
We reserve the right to modify this TOU at any time. You will receive notice in accordance with applicable law when any changes are made that materially affect your rights. By accessing your account and continuing to engage in Digital Services, you agree to the most recent version of this TOU and that the most current version is the controlling version of this TOU.
We reserve the right to refuse to process any transaction you initiate, and we may suspend or terminate your access to Digital Services (in part or in whole) for any reason and at any time with or without prior notice as the law requires. You agree that you will immediately stop using Digital Services upon our request. Reasons we may suspend or terminate your use of Digital Services include: you close your account, suspicious account activity, or suspected abuse of terms outlined in this TOU. Until your account is reinstated for Digital Services, you will not be able to send and/or receive payments using any of the Digital Services. If we suspend or terminate your use of Digital Services, we reserve the right to suspend any recurring activity that you have previously authorized.
You may contact us to voluntarily terminate your access to Digital Services and withdraw your consent to this TOU. If you terminate your access and/or withdraw your consent to this TOU, you will no longer have access to any of the Digital Services.
All applicable provisions of this TOU shall survive termination by either you or us, including, without limitation, provisions related to your liability, intellectual property, warranty disclaimers, limitations of liability, and indemnification.
Nothing in this TOU is intended to prohibit or otherwise restrict your right to contact regulators, leave feedback, write reviews, or provide commentary on Digital Services.
NEITHER WE, NOR SERVICE PROVIDERS, REPRESENTS OR WARRANTS THE ACCURACY, ADEQUACY, COMPLETENESS OR TIMELINESS OF DIGITAL SERVICES, OR THE ERROR FREE USE OF DIGITAL SERVICES. ALL DIGITAL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND FREEDOM FROM A COMPUTER VIRUS.
IN THE EVENT OF A SYSTEM FAILURE OR INTERRUPTION, YOUR DATA MAY BE LOST OR DESTROYED. YOU ASSUME THE RISK OF LOSS OF YOUR DATA DURING ANY SYSTEM FAILURE OR INTERRUPTION AND THE RESPONSIBILITY TO VERIFY THE ACCURACY AND COMPLETENESS OF ANY TRANSACTIONS SO AFFECTED.
WITH THE EXCEPTION OF THE PROTECTIONS OFFERED UNDER REGULATION E, IN NO EVENT WILL WE OR ANY SERVICE PROVIDERS BE LIABLE UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHER CLAIM FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER CAUSED BY OR RESULTING FROM (1) THE USE OR THE INABILITY TO USE ANY DIGITAL SERVICE; (2) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, LOSS OF DATA, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO YOUR INFORMATION; (3) ERRORS, INACCURACIES, OMISSIONS, OR OTHER DEFECTS IN INFORMATION OR CONTENT PROVIDED BY, CONTAINED WITHIN, OR OBTAINED THROUGH ANY DIGITAL SERVICE, OR (4) ANY OTHER FAILURE, ACTION, OR OMISSION.
YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD US AND OUR SERVICE PROVIDERS HARMLESS FROM ANY AND ALL THIRD-PARTY CLAIMS, ACTIONS, LIABILITY, DAMAGES AND/OR COSTS (INCLUDING, BUT NOT LIMITED TO, REASONABLE ATTORNEY’S FEES) ARISING FROM (1) A THIRD-PARTY CLAIM, ACTION OR ALLEGATION OF INFRINGEMENT, MISUSE OR MISAPPROPRIATION BASED ON INFORMATION, DATA, FILES OR OTHER MATERIALS SUBMITTED BY YOU TO OR THROUGH ANY DIGITAL SERVICE; (2) ANY FRAUD, MANIPULATION OR OTHER BREACH OF THIS TOU BY YOU; (3) ANY THIRD-PARTY CLAIM, ACTION OR ALLEGATIONS BROUGHT AGAINST US ARISING OUT OF OR RELATING TO A DISPUTE WITH YOU OVER THE TERMS AND CONDITIONS OF AN AGREEMENT OR RELATED TO THE PURCHASE OF SALE OF ANY GOODS OR SERVICES; (4) YOUR VIOLATION OF ANY LAW OR RIGHTS OF A THIRD PARTY; OR (5) USE OF ANY DIGITAL SERVICE OR USE OF YOUR ACCOUNT BY ANY THIRD PARTY. WE RESERVE THE RIGHT, AT OUR OWN EXPENSE, TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU, IN WHICH EVENT YOU WILL COOPERATE WITH US IN ASSERTING ANY AVAILABLE DEFENSES. YOU WILL NOT SETTLE ANY ACTION OR CLAIMS ON OUR BEHALF WITHOUT OUR PRIOR WRITTEN CONSENT.
You agree that any arbitration/class action waiver provision described within your underlying account/relationship agreement also applies to any controversies or disputes arising out of or relating to your use of Digital Services and this TOU.
Your use of Digital Services and the interpretation of this TOU is governed by all applicable Federal laws of the United States of America and the laws of the State of Minnesota (without regard to any choice of law provisions thereof).
If any provision of this TOU is held to be void or unenforceable in any jurisdiction, such ineffectiveness or unenforceability shall not affect the validity or enforceability of such provision in any other jurisdiction or the validity or enforceability of any other provision in that or any other jurisdiction.
The headings in this TOU are for convenience or reference only and do not govern the interpretation of provisions of the TOU.
We will not be deemed to have waived any of our rights or remedies under this Agreement unless our waiver is in writing and signed by our authorized officer. No delay or omission on our part in exercising any rights or remedies will operate as a waiver. A waiver on one occasion will not be construed as a bar or waiver of any rights or remedies on future occasions.
You may not assign your obligations under this TOU to any other party and we will not honor any such assignment. We may assign this TOU and you agree that we have the right to delegate to Service Providers all the rights and performance obligations that we have under this TOU, and that the Service Providers will be third-party beneficiaries of this TOU and will be entitled to all the rights and protections that this TOU provides us.
This TOU represents the sole and exclusive agreement between you and us regarding Digital Services; it merges and supersedes all previous and contemporaneous written or oral agreements and understandings regarding the use of Digital Services.
The following definitions apply in this TOU:
The words “we,” “our,” and “us” mean U.S. Bank National Association (“U.S. Bank”), U.S. Bancorp Investments, Inc. (“U.S. Bancorp Investments”), U.S. Bancorp Advisors, LLC (“U.S. Bancorp Advisors”) and respective affiliates, employees, successors, and assigns.
The words “you” and “your” mean each account owner and anyone else with access to the account to perform the transactions or receive the services covered in this TOU. If there is more than one owner, then these words mean each account owner separately and all account owners jointly.
“Available Balance” as used throughout Digital Services (whether capitalized or not) has the same meaning as defined in Your Deposit Account Agreement. Generally, it means the amount of money that can be withdrawn at a point in time, but it does not reflect every transaction you have initiated or previously authorized. Please see the on-screen information within Digital Services and Your Deposit Account Agreement for more information on Available Balance.
“Business Account” means any account established for purposes other than personal, family, or household use. For example, an account established by a sole proprietor, a corporation, a partnership, a limited liability company, or any other business entity.
“Business Days” include Monday through Friday. The Federal Reserve Bank holidays are not Business Days.
“Consumer” means a natural person, and does not include a sole proprietor, corporation, limited liability company, or other entity.
“Consumer Account” means any means a demand deposit (checking), savings, or other consumer asset account (including Private Banking accounts) established primarily for personal, family, or household purposes. Prepaid card accounts are not Consumer Accounts.
“Check Image” means an electronic image of an original paper draft (check), payable on demand to you, and drawn on (or payable through) an office of a United States bank.
“Electronic Deposit” means the package of information (including the Check Image, dollar amount information, deposit account information, etc.) that is transmitted to us, allowing for the deposit, processing, and collection of the item.
“Electronic Fund Transfer(s)” means a transfer of funds to or from your Consumer Account(s) and Prepaid Account(s) that is initiated using Digital Services or other electronic means. Examples of Electronic Fund Transfers include: bill pay, Zelle®, External Transfers, mobile check deposits into your account, and pre-authorized recurring ACH transfers that you establish directly with third parties. Electronic Fund Transfer does not include wire transfers.
“External Account” means a Consumer or Business deposit account (i.e., checking or savings) held at a domestic (United States) financial institution other than U.S. Bank.
“Instant Payment” means a payment or transfer initiated from an eligible account that is processed through a payments network with the capability to deliver and completely settle payments almost immediately after the requested processing time, 24 hours a day, 7 days a week, and includes payments processed using the Real-Time Payments (RTP®) and FedNow payments networks.
“Login Credentials” means your username, customer ID, password, and/or any other unique biometric attribute (such as facial recognition or fingerprint) that you use to access the Digital Services described within this TOU on any of the following digital platforms:
“Payment Account” means an account from which the payments/transfers you initiate will be debited, or to which payments/transfers and credits to you will be credited. Not all accounts are eligible to be designated as a Payment Account; eligible accounts will be displayed within the user interface.
“Payment Instruction” means the information you provide for a payment or transfer to be initiated to a Recipient or Payee (such as the amount of the payment/transfer, the date of the payment/transfer, the recipient’s or biller’s name, address, mobile telephone number, email address, or bank account and routing number).
“Payment Schedule” means the pre-authorized payments/transfers that you schedule to occur on a specific date or a recurring set of dates.
“Prepaid Account” means an account associated with a card, code or device that is: (1) directly or indirectly established through an employer for recurring electronic payment of an individual’s wages, salary, or other employee compensation or (2) an account other than a Consumer Account issued on a prepaid basis in a specified amount or capable of being loaded with funds thereafter that are intended to be used for electronic transactions.
“Recipient” or “Payee” means a person or business entity that receives a payment/transfer through Digital Services.
“Sender” means a person or business entity that sends a payment through Digital Services.
“Service Providers” means National Financial Services, LLC (the unaffiliated FINRA member broker-dealer firm that provides carrying, clearing, and execution services solely for U.S. Bancorp Advisors accounts), and any other processor or third party that we have engaged to provide remittance capabilities, equipment, or other services in connection with Digital Services. This includes any agent, independent contractor, or subcontractor of any of the foregoing.
“Wealth Management Account” means any U.S. Bank agency, custody, trust or IRA account that is eligible for digital access for Ascent Private Capital Management, Private Wealth Management, or Wealth Management customers.
If you have any questions, concerns, or complaints, you may contact us through Digital Services, at a branch, or by contacting us as described below. Please note that some account types have unique contact information. Keep in mind that we may not immediately receive electronic messages you send, and we will not take action based on your electronic message until we actually receive it and have a reasonable time to act. If you need immediate assistance, or you would like to report an unauthorized transaction, please call us.
We accept relay calls.
U.S. Bank 24-Hour Banking
800-872-2657
U.S. Bank Fraud Liaison Center
877-595-6256
Small Business Service Center
800-673-3555
Monday – Saturday 7 a.m. to 9 p.m. Central
Outside the United States
503-401-9992
U.S. Bancorp Investments
800-888-4700
U.S. Bancorp Advisors
800-634-1100
Outside the United States
818-254-2088
Wealth Management
Contact your account/relationship manager
Focus Card (payroll)
877-474-0010
Focus Card (non-payroll)
888-863-0681
Solutions Prepaid Card
866-335-1721
Wealth Banking Services
800-213-2330
In writing at:
U.S. Bank 24-Hour Banking
EP-MN-WS5D
60 Livingston Ave.
St. Paul, MN 55107
U.S. Bancorp Investments
EP-MN-WN3C
60 Livingston Ave.
St. Paul, MN 55107
Focus Cardholder Services
P.O. Box 551617
Jacksonville, FL 32255
U.S. Bancorp Advisors Compliance Department
P.O. Box 513100
Los Angeles, CA 90051-1100
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September 2025
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