U.S. Bank Avvance® installment loans

Right now, Avvance installment loans are only available with participating U.S. businesses. If a merchant offers Avvance for their goods or services, you’ll see the option to apply when you go to complete your purchase.

Your loan balance and other account details can be viewed on your account dashboard.

To get to your account dashboard:

1. Log in to your U.S. Bank account in the app or through online banking.
2. On your dashboard, you’ll find Loans, lines and leases.
3. Choose the Avvance installment loan you want to view.
4. On your Avvance account dashboard you’ll find your account balance and more.

Paperless notifications are offered for all Avvance installment loans. Your e-statements will be available for the duration of the loan.

To find your latest e-statement:

1. Log in to your U.S. Bank account through the app or online banking.
2. On the right-hand side of your Customer dashboard, you’ll find Shortcuts.
3. Choose View statements.

We provide digital statements instead of mailing monthly paper statements. However, if you’d like to request a hard copy of any loan documents or statements, please contact U.S. Bank Avvance Customer Service at 800-210-2364. We accept relay calls.

Feel free to update your profile at any time. Follow this helpful step-by-step guide on how to make updates in the U.S. Bank Mobile App or online banking.

There are both fees and interest charges associated with Avvance installment loans.

Fees:

• If a payment is past due, the loan is subject to late fees.
• If a payment is returned, whether it be for insufficient funds, invalid information or another reason, there will be a returned payment fee.
  

Interest:

• There may be an APR (annual percentage rate) applied to an Avvance installment loan. Your APR may be different depending on what the merchant offers. The exact purchase terms will be shown to you before you confirm your Avvance installment loan.
• There is a finance charge associated with an Avvance installment loan. The finance charge is the total interest amount accrued under the terms of the loan. This will be given during the application process.
• Avvance promotions are loan options where no interest accrues during the promotional period. After the promotional period ends, a fixed interest rate applies to any remaining balance for the rest of the loan term.
  

We’re happy to help you with any payment issues, questions or concerns. Please contact U.S. Bank Avvance Customer Service anytime between 6 a.m. to 7 p.m. CT at 800-210-2364. We accept relay calls.

As soon as your loan is paid in full, your account will be closed.

To make a payment on your Avvance installment loan, you can:

• Set up autopay on your account.
• Make a one-time payment through the U.S. Bank Mobile App or online banking.
• Call U.S. Bank at 800-210-2364. We accept relay calls.
• Mail a check to:

U.S. Bank Avvance Customer Service
P.O. Box 790456
St. Louis, MO 63179-0456

You can pay through your checking or savings account by linking your account to transfer funds. You can also pay over the phone or by mailing a check. We accept personal checks, money orders, MoneyGram and cashier’s checks.

At this time, you may not use a credit or debit card to make a payment on your Avvance installment loan.

All checks are processed based off of the date they’re received. After receipt it can take up to 5 business days to process.

To help make sure your payment is timely, make sure to account for mail delivery time when mailing your check. Also include your account number in the check memo line. It will take longer to process if your 16-digit account number isn’t included.

To set up autopay in the U.S. Bank Mobile App:

1. Find the Loans, lines and leases section in your customer dashboard and select your Avvance installment loan.
2. Select Set up autopay.
3. Choose which account you’d like to use to make payments, then select Save and Start autopay.

To set up autopay through U.S. Bank online banking:

1. Log in to online banking.
2. Choose your Avvance installment loan on your dashboard under Loans, lines and leases.
3. On your Avvance installment loan account dashboard, choose Set up autopay.
4. Choose which account you’d like to use to make payments.
5. Then, choose Start autopay.

When you’ve finished setting up autopay, make sure to review the terms of service. It can take up to four weeks to initiate autopay.

Yes, you can update your payment method through the U.S. Bank Mobile App or online banking.

From the U.S. Bank Mobile App:

1. Go to Pay bills at the bottom of the dashboard.
2. Choose Pay a bill.
3. Select which bill you’d like to update.
4. Choose the balance displayed.
5. On the next screen, choose the Pay from field.
6. Update to the new account you’d like to pay from. 
7. Select Save.

From online banking:

1. Log in to U.S. Bank online banking.
2. Go to Bill payments at the top of the page.
3. Choose Pay bills & U.S. Bank accounts.
4. Choose which bill you’d like to update.
5. Then, find the account it’s paid from.
6. Use the dropdown menu and choose the new account to pay from.
7. Select Done.

Please note, if a transaction is currently pending, it won’t be eligible to change.

Unfortunately, payment due dates can’t be changed. You can always make a payment or schedule a payment before the payment due date, but you can’t change the payment due date itself.

If you miss a payment, a late fee is issued to your account. Missed payments may be reported to the credit bureau and may impact your credit score.

Missing a payment may cause your loan to become delinquent. U.S. Bank will send notices informing you of late payments, any associated late fees and notice of a potential charge-off. Any payment past due by 120 days or more is subject to a charge-off.

We understand mistakes happen and sometimes payments get missed. That’s why we recommend setting up autopay for your Avvance installment loan.

Any payment made that is less than the monthly amount due by the payment due date is subject to a late fee.

Yes, any additional funds will go toward your total balance. This could mean you make fewer monthly payments, have a smaller final payment or both. This could also mean you could save on any interest that hasn’t accrued. If your loan includes a promotional period, extra payments can help you pay off the full balance before the promotion end date, which helps you avoid post-promotion interest.

No, there are no penalties for paying off your loan early. If your loan includes a promotional period, paying your full balance by the promotion end date helps you avoid any interest that would begin after the promotion ends.

The loan price breakdown can be found before you start your Avvance application, it will help you understand your monthly loan payment. It shows potential loan options you could qualify for, if approved. This information is calculated based on your purchase amount, available loan terms and any promotions.

After you submit your loan application, we review your information to determine which loan options you may be eligible for. This review considers factors such as the merchant’s available loan options, your purchase amount, and your credit report. If approved, we’ll show you the loan options available so you can choose what works best for you.

Yes, applicants must:

• Be at least 18 to apply.
• Be a resident of the U.S. or U.S. territories.
• Have a Social Security number.
• Have a U.S. registered mobile phone number that can receive text messages.

Although not an all-inclusive list, these factors may also affect your loan assessment:

• Credit score
• Credit use
• Payment history with U.S. Bank including overdue payments, deferred payments and loan delinquency
• Number of Avvance installment loans you currently have
• Income and debt verification
• Any recent bankruptcy filings

There’s no guarantee that every application will be approved. If your application isn’t approved, you’ll be notified immediately and receive a letter in the mail explaining the decision.

We’ll need to collect personal information including:

• Date of birth
• Social Security number
• Address
• Mobile phone number
• Annual income

Rest assured, the application process is secure, and your information is used only to evaluate your application.

The application typically takes just a few minutes to complete. After you submit it, we’ll let you know if you’re approved. If approved, you’ll see your loan options right away so you can choose one, confirm the details, and complete your purchase.

Applying to see what loan options you qualify for will not affect your credit score.

After choosing a loan option, we may request a full credit report, which could impact your credit score. Don’t worry, we will let you know before you confirm your loan and complete your purchase if we need to request a full credit report.

Avvance promotions are loan options where no interest accrues during the promotional period. After the promotional period ends, a fixed interest rate applies to any remaining balance for the rest of the loan term.

If you qualify, you’ll see a combined APR, which reflects the overall cost of the loan across both the promotional and post-promotional periods. We’re required to show this combined APR so you can understand the total cost of the loan if you make only the minimum required payments.

Pre-approval lets you know if you qualify for an Avvance installment loan before you make a purchase. If you’re pre-approved, you’ll see your spending power, or maximum loan amount, which can help make your purchase affordable.

No. Getting pre-approved involves a soft credit inquiry, which does not affect your credit score.

After choosing a loan option, we may request a full credit report, which could impact your credit score. Don’t worry, we will let you know before you confirm your loan and complete your purchase if we need to request a full credit report.

Start by completing an online application with a merchant that offers Avvance as a payment option. You’ll be asked to provide your identity, address and income information. You’ll receive an instant decision on whether you qualify for an Avvance installment loan and, if you do, your pre-approved spending power.

Spending power refers to the maximum Avvance loan amount you may use for a single transaction. Your spending power is based on your financial background and creditworthiness.

You’ll have 30 days to use your pre-approval on a single transaction with an Avvance installment loan. The pre-approval expiration date will be shown to you once you’re pre-approved and when you go to complete your purchase. You can have one valid
pre-approval open at any given time.

If your pre-approval expires, you may need to re-apply for an Avvance pre-approval with a participating merchant.

If you have a valid pre-approval, you don’t need to take any special action to use it. Once you’re ready to complete your purchase, we will match the mobile number you provided on your pre-approval application when you check out with Avvance.